Privacy Policy

1. Introduction

Lily and Loki ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of individuals in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

2. Collection of Personal Information

We may collect personal information from you in various ways, including:

  • When you visit our website or use our services
  • When you make a purchase or interact with us in person, by phone, or by email
  • When you subscribe to our newsletter or marketing communications
  • When you participate in surveys, contests, or promotions

The types of personal information we may collect include:

  • Name
  • Contact information (e.g., email address, phone number, mailing address)
  • Payment information (e.g., credit card details)
  • Demographic information (e.g., age, gender, location)
  • Other information you choose to provide (e.g., product preferences)

3. Use of Personal Information

We may use your personal information for the following purposes:

  • To process and fulfill your orders.
  • To communicate with you and provide customer support.
  • To send you marketing and promotional materials
  • To personalise your experience and improve our products and services.
  • To conduct research and analysis
  • To comply with legal obligations

4. Disclosure of Personal Information

We may disclose your personal information to third parties for the following purposes:

  • Service providers and business partners who assist us in operating our business and providing our services.
  • Legal authorities or law enforcement agencies to comply with legal obligations or protect our rights.
  • Other parties with your consent or as permitted or required by law.

5. Security of Personal Information

We take reasonable precautions to protect the security of your personal information and prevent unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Access to and Correction of Personal Information

You have the right to access and correct your personal information held by us. If you would like to access or correct your personal information, please contact us using the contact information provided below.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or our privacy practices, please contact us at: info@lilyandloki.com.au 

ABN: 12232623476